Graduate School USA is committed to providing information to help you achieve mission success. In a new white paper, the Social Security Administration Office of Hearings Operations, Quality Review Branch (QRB) is providing valuable insights into the importance of teamwork.

A 2018 W. Edwards Deming Outstanding Training Award winner in the Human Capital Management Category, the QRB was tasked with developing a training initiative to ensure cohesiveness throughout the organization’s 37 regions.

Discover the evolution of their team approach and how their initiative made an impact beyond training. Their success was instrumental in reaching their goals because it helped develop the expertise to provide technological training to hearing offices, to identify problems, and to create an action plan that improved office performance and production.

Get a first-hand account of their winning strategy!

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